Business Process Improvement or re-engineering (as it is sometimes called) is a strategy and a tool to help a business meet its long term goals and objectives. Once any business begins to improve the way it does business it can realise the benefits available from efficient and streamlined processes

There are a number of reasons a business should look at process improvement initiatives.
These are to:

• reduce inefficiencies and errors,
• make product and customer service delivery easier,
• ensure staff retain ownership of the process,
• improve the business ability to anticipate, manage and respond to any changes in the market place,
• maximise business opportunities,
• manage delegation and accountability,
• improve profitability through greater efficiencies.

• Identify business processes
• Document the process
• Analyse and measure the process
• Improve the process
• Implement proven systems and controls to lock in improvements.